Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY

Thank you for shopping at K!ckAce. Below are the terms and conditions that constitute our Shipping Policy.

  1. Order Processing Time: All orders are processed within 1 to 2 business days (excluding weekends and official holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped, along with your tracking details.

Please note: During high-volume periods or promotional campaigns, processing times may be slightly extended.

  1. Shipping Rates & Delivery: Estimates Shipping charges for your order will be calculated and displayed at checkout depending on the destination and weight of your package.

- Delivery within Bulgaria: Standard delivery typically takes 1 to 3 business days via courier services (e.g., Ekont / Speedy).

- Delivery within the European Union (EU): Standard delivery typically takes 2 to 5 business days via regional courier partners (e.g., DPD / DHL).

  1. Order Tracking: When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 24 hours for the tracking information to become active on the courier's system.

  2. Customs, Duties, and Taxes (For Non-EU Orders): Novitska Consult Ltd. (K!ckAce) is not responsible for any customs and taxes applied to your order if shipped outside the European Union. All fees imposed during or after shipping are the responsibility of the customer (duties, tariffs, import taxes, etc.).

  3. Damaged or Lost Packages: Please inspect your shipment upon delivery. If your package arrives damaged or if an item is missing/lost in transit, please contact us immediately at kickace@novitska.com so we can investigate with the carrier and resolve the issue for you. Please save all packaging materials and damaged goods before filing a claim.

  4. Address Changes & Delivery Attempts: Please ensure your shipping address and contact phone number are correct before finalizing your order. We are not responsible for orders delivered to an incorrect address provided by the buyer, or for delays caused by unsuccessful delivery attempts by the courier.

  5. Contact Us: If you have any further questions regarding shipping or your order status, please feel free to contact us:

Novitska Consult Ltd. (operating as K!ckAce)

Email: kickace@novitska.com

Phone: +359 889 318 856

Address: 18 Kishinev Str., Fl. 4, 1407 Sofia, Bulgaria